Data Privacy

Sustainabill GmbH is firmly committed to protecting the privacy and security of your data. Therefore, we have designed our website and business processes with the aim of collecting and processing as little personal data as possible. The following data privacy policy explains which information we record during your visit to our website or our cloud platform and how this information is possibly used.

This Privacy Policy was last updated on May 31, 2018.

Data provided by you

When contacting us or signing our email list

If you provide data via the contact form or sign up for our newsletter, this data only will be used in accordance to your given consent. You may withdraw your consent at any time with effect for the future. You will remain registered to receive newsletters until you opt out from receiving them. Each newsletter includes a link to opt out from the newsletter subscription.

When using the sustainabill platform
When you register to the sustainabill platform (available under we store any personal and non-personal data that you make available during the registration process. We use your email address for log-in access to your account and to inform you about updates in the sustainabill platform.

Whenever you login with your email address and password into the sustainabill platform all data entered will saved and processed by sustainabill as described in our License Agreement and Terms of Use. Physically, we store this data at our hosting provider Mittwald (  who store the data and backups of the data on secure servers in Germany.

Data we collected when you use our services

When you visit our website or our cloud platform, our web servers save – like any other web servers – standardised information in a log file about your terminal device and the used browser. This data is necessary to be able to analyse server errors and misuse attempts. For this reason, such data will be held for 90 days. In detail, the IP address, the specific address of the web pages called up by yourself, possibly the web page from which you were directed to us (link source), the identification of the browser used, as well as the date and time of page requests are recorded. We will not use this information for purposes other that those for which they are intended. We are unable to relate this data to a person.

When you use a link to go from our website to another website, the external provider possibly can receive the information from your browser about the web page you came from. Please remember that the external provider is responsible for this data. Like any other provider of websites, we are unable to influence this operation.

Statistical Analysis – Tracking
When you use our website or cloud platform, we analyse this data with the software Matomo. Matomo offers us the statistical analysis required for the qualitative improvement of our website or our cloud platform. This data is anonymised and will not be transferred to third parties. It is not possible to identify you as a person from this information.

Technical Control – Cookies
On our website and our cloud platform so-called ‘Cookies’ are used. Those Cookies enhance and simplify the navigation through the website. If you do not wish the usage of Cookies, you can reset your web browser to refuse all Cookies or to indicate when a Cookie is being sent. Especially in our cloud platform we strongly advice against refusing Cookies since it can impede your user experience.

Deleting your data

You can also request for your data to be modified or removed from our servers any time by emailing to Pease use the same address to retrieve a copy of the data that we store about you as a person or, in case of our cloud platform, about you as a legal entity.


To protect your personal data against unauthorized access and misuse, we have taken extensive technical and operational security precautions. Our security procedures are regularly reviewed and adapted to technological progress. Our employees are under obligation to maintain confidentiality.

Further Details

Please do not hesitate to contact us if you have any further questions, for example concerning the personal data recorded. See our Disclaimer for the possibilities of contact. We will fulfil your right of information as a matter of course.